References
Coca-Cola FEMSA
PowerToFly
Universidad De Belgrano
J.P. Morgan & Chase
Fiorella Santoro – Jefe de Recursos Humanos Servet
(+55-11) 3827 5014
Kristina Teppo – Manager of Customer Success
(+52-1) 33 2224 1590
José Luis Feijóo – Hospitality, Tourism & Gastronomy Director
(+54-11) 4788 5400
Inés Delarrechea – Vice President
(+54-11) 5235 2245
I am
Experienced analyst with a proven track record in coordinating cross-departmental
operations to drive efficiency and reduce losses. Passionate in Diversity, Equity, Inclusion &
Belonging, a leader and problem solver committed to fostering inclusive, streamlined
environments that enhance service quality and organizational effectiveness.
Dual Argentine and Italian citizen with a resilient background in accident recovery,
bringing global insights, collaboration, and a solution-oriented approach to create
respectful, high-performing teams.
Work Experience
May 2024 – present day
Commercial Services I Coca-Cola FEMSA
● My tailored approach has consistently resulted in solutions that exceed client expectations. By
fostering strong relationships and continuously adapting
● I've achieved a 45% increase in client satisfaction and boosted project completion rates, going
from 65 to 110% coverage in my first month
October 2021 – May 2023
Customer Success Operations I PowerToFly
● With a deep understanding of client needs and a commitment to delivering exceptional service,
I've successfully developed tailored solutions that exceed expectations.
● My analysis expertise, coupled with a focus on building strong relationships, has enabled me to
consistently drive customer satisfaction and loyalty, achieving a 20% increase in customer
retention and a 15% boost in customer lifetime value.
August 2016 – March 2023
Professor In Tourism & Thesis Workshop I Universidad de Belgrano
● My innovative teaching methods, which included a blend of formal and informal approaches,
created a dynamic and engaging learning environment.
● By incorporating experiments, practical activities, discussions, and projects, I fostered a deeper
understanding of the subject matter and improved student retention rates by 15% through
proactive support and communication.
January 2017 – August 2018
Buenos Aires' Franchise Manager I Mundo Salad
● Recruited, hired and trained initial staff of 15 people teams to establish key internal functions
and outline the scope for the new Buenos Aires store
● Enhanced franchisee satisfaction with regular communication and support initiatives
September 2011 – November 2014
Group Coordinator. Market, Industry And Business Researcher I J.P. Morgan & Chase
● Enhanced business decision-making by conducting comprehensive market research and
analysis.
● Supported strategic planning initiatives by identifying and assessing key industry trends.
● Analyzed metrics to determine the causal relationships between financial outcomes and
marketing strategies, resulting in a 25% increase in profitability.